Frequently Asked Questions
Everything you need to know about your eyewear journey.
How long will it take to receive my new glasses?
Most orders are processed within 7-10 business days. Custom prescriptions or specialty coatings may require additional time for quality assurance.
What is your return policy for prescription eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or lenses, you can return them for a full refund or exchange.
Do you accept vision insurance for online purchases?
While we are an out-of-network provider for most plans, we provide detailed itemized receipts that you can submit to your insurance provider for reimbursement.
How do I find my pupillary distance (PD)?
You can find your PD on your prescription from your eye doctor, or use our digital scanning tool available on the product page to measure it using your webcam.
Are your lenses protected against scratches and UV rays?
Yes, all our lenses come standard with a scratch-resistant coating and 100% UV protection to ensure both durability and eye safety.
Can I replace the lenses in frames I already own?
Currently, we only offer lens installation for frames purchased directly through our website to ensure a perfect fit and professional quality control.