Returns & Exchanges
At Eyemart Express, we want you to see the world clearly and stylishly, which is why we offer a 30-day satisfaction guarantee on all eyewear. If you are not completely happy with your frames or lenses, we are committed to making it right through a simple exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Eyewear
Place the glasses in their original protective case and secure them inside the original shipping box to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Receive Refund or Exchange
Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship out your new frames within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing